Thinking of outsourcing your IT? Top questions you should be asking

We know that as well as running your own business, it can be a drain on your resources having to deal with any IT issues too (never mind the fact, let’s face it, you’re no expert!).


If you’re pondering on whether to outsource your IT, we know it can be a minefield so we’ve brought together a few top questions you should be asking to any potential suppliers in our latest blog.


What level of support do you cover?

A quality IT provider should be able to improve your systems but they should also be able to grow with your business. Most companies will offer different IT solutions to meet your business needs and budget both now and in the future. These options can vary from pay-as-you-go support to serving as a fully serviced outsourced IT department. Consider your goals for the future, and how you think your business environment may change as you determine if the provider is adaptive enough to fit your needs.


How quickly do you respond to a call?

When you’re experiencing an IT issue, it’s important to know how long you may have to wait for the company to address it.  An IT support service should only give you a guaranteed first response time. Due to the differences in issues and the support necessary to solve them, you should be very cautious of any guarantees about timelines for resolving all problems.


Do I have to sign up to a contract?

Many IT support providers sign you into three, six or twelve month contracts, this can be an issue if you then start to receive sub-standard service.  You may receive a lower monthly cost to sign up to a longer contract but if you’re receiving poor service, it’s not much use is it?

Here at Integrity, we don’t sign our customers into contracts (of any length), we have rolling monthly agreements where our customers can leave at any point with no penalty.  We believe that as long as we’re giving a first-class service, our clients won’t leave us so, if you become a client of Integrity, you’ve got nothing to lose.


Do you operate out of hours?

For your business, after-hours support may not be necessary. However, you may also be in a position that requires 24/7 access to technical support. Knowing communication policies outside of business hours will help you choose a support provider that can service your business appropriately.


Is remote management available?

If an error message or other issue is stopping you in your tracks, remote support services can help minimize downtime by resolving issues without an onsite visit. Remote management can also proactively catch problems before they create a significant issue.


Can you provide references from other clients?

Before you sign, read testimonials from past clients or see if the provider is willing to put you in contact with one of their previous or existing clients. Doing so should give you a better idea of whether or not the IT company has lived up to its expectations for others.  We’ve got many testimonials on our ‘Happy Customers’ page HERE ( or we’re more than happy to put you in touch directly with our current clients.


Do you supply hardware?

You may have used a separate supplier for equipment in the past however, it’s good to know that your support team can replace faulty parts. As you build trust with your IT support, you may be more comfortable knowing that the technicians supporting your equipment have recommended, supplied, and installed it.


What are the costs involved?

Make sure you have clear guidance on the costs involved including rolling monthly charges and emergency call outs.  This can mainly be down to how many members of staff you have or how many PC’s are located within the business.  Again, it’s good not to be tied into short or long-term contracts, especially if you’re a small to medium business with no huge resources.


For more information on how Integrity can help with your outsourced IT, get in touch with our team, contact us HERE.

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