What are the benefits of a VoIP telephone system?

A VoIP (Voice over Internet Protocol) system offers many benefits over traditional phone systems.


Following the rise in remote and hybrid working, most people will be familiar with systems such as Microsoft Teams that have allowed voice and video calls over the internet – Teams is just one of many software applications that can be categorised as a VoIP solution.


In our latest blog we cut through the jargon and explain just how the system could boost your business.


  1. Cost savings.

Internet voice and video calls between two or more devices within your organisation are generally free, VoIP enables communications between different employees and departments regardless of their geographical location at zero cost if made via your PC or VoIP phone.

Calls from a PC to a landline phone can however have a cost attached but the rates are significantly lower compared to traditional mobile or landline phone calls.

In terms of the cost of a VoIP service, most are priced per user per month, so you can ensure you are only paying for the number of users you need.


  1. Flexibility and mobility.

The systems allow you to make and receive calls from anywhere with an internet connection using any device.  This allows you to take you phone number with you wherever you go and stay connected even you’re on the move.


  1. Advanced features.

Many VoIP features are not available with traditional phone systems including call forwarding, voicemail to email transcription, auto-attendants and conference calling.


  1. If you’re a business looking to grow, VoIP can accommodate your changes.  You can easily add or remove users, lines and features are your needs change without having to replace your entire phone system.


  1. Easy to maintain

Traditional phone lines can be difficult to set up and maintain, with a VoIP system, it’s easy to install, configure and maintain.

If you have software such as customer relationship management, VoIP can integrate with your systems to provide a more streamlined and efficient workflow.


  1. Increase staff productivity

Allowing your staff to host virtual meetings, international phone conferences and share important company documents through both voice and video calls, VoIP can improve the productivity of your organisation.


  1. Easier to fix

Most VoIP related issues can be fixed remotely and in a matter of minutes, with Integrity’s remote PC software, there’s no need to shut down operations or call an engineer, we can access your PC remotely within a matter of minutes.


If you’re looking at a VoIP system for your business, we offer rolling monthly agreements so no need to tie-in to long (or short!) term contracts, get in touch with our team for more information, contact us HERE.

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