Meet our team

We are Integrity

Based in South Tyneside in the North East of England, we’re a friendly, highly qualified and experienced technical team who love solving IT problems and of course, working with businesses so the problems don’t actually happen in the first place.

Our director, Jon Place, created Integrity Technology Services in 2010 with a vision to provide a flexible, professional and friendly service that companies can depend on. 

As IT professionals (and yes, sometimes we could be classed as computer geeks), we know the industry buzzwords and jargon, however, that can sound a bit tedious when all you want to know is ‘How can you help me out of this IT nightmare?’ or ‘Please help me find my data’.  We speak in ‘normal language’, not data speak.  Sounds refreshing doesn’t it?

Jon Place

Lewis Noble

Senior Infrastructure Engineer
Lewis Noble

 

In his first dip into the IT world, Lewis joined the Integrity team in 2014 as our apprentice engineer, having taken him under our IT wing, since then he’s gained great knowledge and experience (and we’ve got to say we’re pretty proud of him).

Whilst his initial speciality was repairing PC’s and iPhones, now eight years into the industry and he’s progressed into commercial support, leading client projects dealing with network infrastructure, Microsoft 365, Azure and various cloud technologies.

Lewis is a keen biker and loves nothing more than getting out onto the open road and setting up camp in the lake district (always making sure he’s got wifi access though!).

Dave Reed

Technical Services
Dave Reed

 

Due to an increased demand for our services, Dave joined the team in 2013 having previously worked for Edward Thompson Group as their IT technician.

He’s our go-to tech expert and found his niche within Integrity providing support for a wider range of clients, with his vast experience within the industry, we like to think of Dave as your IT comfort blanket (you know, always there when you need them, reassuring and supportive), we’ve also heard he’s pretty warm and cuddly too.

Dave is a sucker for his Pomeranian Chihuahua ‘Derek’, who, as you can imagine, is pretty popular with staff and clients! As a keen cook, Dave also regularly brings in delicious home cooked dishes for the team, yes, we all stay on the good side of Dave.

Jack Potts

Service Supervisor
Jack Potts

 

In 2017, as our workload and business really started to grow, Jack joined the team as a supervisor with excellent technical ability.

He’s the linchpin within Integrity, helping to keep everything together and working smoothly, overseeing many elements of repairs, projects, scheduling and client interactions. Jack will be your point of contact to make sure you’re receiving the best care and attention, he might even bring you a tin of biscuits if you ask nicely.

Despite his kind and lovable exterior, Jack loves nothing more than kicking and punching his way through MMA training, he’s also a car enthusiast, owning and restoring several high performing cars (he doesn’t use his MMA techniques on them though).

Sean Todd

Technical Services
Sean Todd

 

Sean joined the Integrity team in 2019 as our apprentice technician, working alongside our experienced technicians, he provides support and advice to our walk-in customers as well as expanding his experience for our commercial clients.

Since joining us, Sean has studied hard and obtained his Level 3 and several Microsoft Training Certificates for cloud technology and networking infrastructure.

He’s a keen music lover and loves donning his wellies, floppy hat and camping gear and going to lots of music festivals (we’re just pleased his IT skills are better than his singing).

Kieron Neal

Apprentice Technician
Kieron Neal

 

Last to join Integrity but certainly not least, we’ve got our apprentice, Kieron.

Currently working towards his Level 3, he’s enjoying gaining valuable experience within the field and loves his hands-on role.

Kieron has definitely found his niche in troubleshooting, being able to identify slow systems and locating bottlenecks to get our clients systems back up and running in the quickest of times.

Our team of technicians are experienced and friendly

We have no sales people and no targets to meet. When you call us with a problem, there’s no ‘dial 1 if you have slow emails’, ‘dial 2 if you have lost your data’, ‘dial 3 if you PC has blown up’, you know what we mean.  We’ll answer your call (with a human), do some digging with you on your IT problem and let you know how we can help.

We’re on hand and responsive

If you sign up to our service level agreement (rolling contract remember, no ties), we have a two hour response time to your IT problem, no logging a call and waiting days for a response, our team of engineers are on hand and waiting for your call.

We speak your language

What happens we arrive at your site? No sharp intake of breath from us or a scratch of our heads, without any jargon, hard sell or buzzwords, we will tell you accurately and professionally, what we can do, how we do it, when and for how much (unless you’re on a support plan).

Putting you and your business first

We’ll even leave you with suggestions and proposals based on what’s best for your business, it’s all very simple but that’s the way we like to work and we’re pretty sure (from our customer feedback) that’s the way our customers like us to work too.

Why not join our merry band of happy clients and let’s work together.